When We Are Closed

Out-of-hours care is provided by the PELC (Partnership of East London Co-operatives) and covers both surgeries on Wednesday and Thursday 13:00pm - 08:00am.

Call the surgery number and you will be diverted to the out of hours service.

Access to Urgent Dental Care and Out of Hours Dental Services are through NHS 111. A Dental Triage Service is in operation 24 hours over the Christmas/New Year bank holidays (via NHS 111) and patients are redirected for treatment or advice accordingly.

GP Access Hubs: patients may call the GP hub booking hotline on 020 3770 1888 between 8am and 8pm. Additional capacity has been commissioned in these services for the winter period.

Urgent Treatment Centres for minor injuries at four sites across BHR including Harold Wood and Barking Community Hospital.

Heaton Avenue Surgery will remain closed on Wednesdays from 1.00pm.

NHS Direct - 111

In the case of urgent need when the surgery is closed you can call NHS Direct on 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website