Getting the help you need 

Some consultations are over the phone and via video but we will assess your situation and invite you into the practice if needed. 

We can arrange same-day appointments if you need urgent care but please don't visit without an appointment. Appointments will be held in the best way to keep you safe from Covid.   

You can also contact 111, day or night, for other urgent health advice - including if you have concerns about your Covid-19 symptoms. 

Please remember that 999 and A&E are for emergencies.  

Please help reduce infections, protect the NHS and keep each other safe by following the latest rules.


To make an appointment please call your surgery during the following times.

Monday. Tuesday & Friday. 10.00 -12.00 & 5.00 -6.00pm.

Wednesday & Thursdays 10.00 - 12.00 noon.

Heaton Avenue 01708 386655

Health Centre 01708 348963 

Please remember that an appointment is for ONE person only; if more than one member of the family needs to be seen, a separate appointment will need to be made.

You have a choice of appointments for any doctor. However, if you request an emergency appointment, only the doctor on duty will be available

Mondays are always busy; please try and see your doctor on another day for routine matters.  General practice is very unpredictable, and although we try to avoid delays they will sometimes occur. Please do not blame the receptionists - it is almost never their fault.

All information will be treated in complete confidence.

If you cannot keep an appointment, please let us know as soon as possible so that it can be offered to someone else.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website